Terms of Sale Policy

Effective date: October 17, 2026

These Terms of Sale apply to purchases and subscriptions through the Metropolis Coffee online store. Metropolis Coffee is operated by Gotham Coffee LLP (“Metropolis Coffee,” “we,” “us,” or “our”).

1. Orders and pricing

All prices are in U.S. dollars. Applicable taxes and shipping charges are displayed at checkout before you complete your purchase.

Please provide accurate contact, payment, and delivery information. You must be authorized to use the payment method submitted.

Orders are subject to product availability. If an item is unavailable or a listing contains an error, we may contact you to correct or cancel the affected order. Any payment collected for an order we cancel will be refunded.

Coffee is an agricultural product. Tasting notes describe expected characteristics, which may vary between harvests, roast batches, and brewing methods.

2. Processing and shipping

Orders are processed and dispatched within one business day of order receipt. Business days are Monday through Friday, excluding federal holidays.

We ship throughout the United States via USPS from:

Metropolis Coffee
1 S. Broadway
Denver, CO 80209
United States

USPS transit time is additional to processing and dispatch time. We do not guarantee two-day delivery.

Order or shipment	Shipping charge
U.S. order over $75	Free
U.S. order of $75 or less	$12.99 flat rate

The free-shipping threshold is based on the qualifying merchandise subtotal after discounts, excluding taxes and shipping.

These shipping rates apply to one-time orders and subscription shipments throughout the United States.

If dispatch is delayed, we will notify you and provide any cancellation or refund options required by applicable law.

3. Subscriptions and recurring billing

By selecting a subscription and completing checkout, you authorize recurring charges for the selected coffee, size, quantity, and frequency, plus applicable taxes and shipping.

Subscriptions renew automatically until canceled. Your selected frequency and charges are displayed before purchase. Your subscription confirmation provides information about managing future deliveries.

There is no subscription product discount. Subscription and one-time purchases have the same product price for the same coffee, size, and quantity.

Subscription shipments over $75 qualify for free U.S. shipping. Shipments of $75 or less have a $12.99 flat shipping charge.

We will notify you before material changes to subscription pricing, shipping charges, or other terms take effect and explain how to cancel. Additional consent will be obtained where required.

If payment fails, fulfillment may be paused while you update your payment information. A failed payment does not itself constitute a cancellation request.

4. Pausing, skipping, or canceling subscriptions

You may pause, skip, or cancel through the online subscription-management link provided in your subscription emails or customer account. For assistance, contact metropoliscoffeegt@gmail.com.

There is no minimum commitment or cancellation fee.

To prevent an upcoming recurring charge, complete your cancellation or skip request before the next scheduled billing event shown in your subscription portal.

Canceling stops future renewals. Pausing or skipping does not permanently cancel your subscription. Review your next billing date after making changes.

5. Cancellations, returns, and refunds

You may cancel an order and request a refund before it ships by contacting metropoliscoffeegt@gmail.com with your order number.

Due to the perishable nature of our coffee, all sales are final once an order has shipped. Metropolis Coffee does not accept returns or issue refunds after shipment, except where required by applicable law.

Canceling a subscription stops future renewals. To cancel an individual subscription order already charged, contact us before that order ships.

Refunds for eligible pre-shipment cancellations are processed to the original payment method within five to seven business days. Your bank or payment provider may require additional time to post the refund.

A full pre-shipment cancellation includes the product price, applicable taxes, and shipping charges paid for that order.

6. Packaging damage and carrier claims

Damage caused by the carrier during transit must be reported promptly for a carrier claim.

Photograph the exterior packaging, shipping label, internal packing materials, and damaged contents. Retain all packaging and contents, and make them available for carrier inspection.

Submit photographs and any inspection documentation required by USPS. Contact metropoliscoffeegt@gmail.com with your order number for assistance.

Carrier claims are subject to USPS requirements and coverage. This policy does not limit customer rights or Metropolis Coffee’s obligations under applicable law.

7. Website use

Use our website lawfully. Do not submit fraudulent orders, impersonate others, interfere with website operations, or misuse personal information.

Website content belongs to Metropolis Coffee or its respective owners. Commercial reproduction requires permission from the relevant rights holder.

External websites have their own terms and privacy practices.

8. Liability and applicable law

To the extent permitted by law, Metropolis Coffee is not responsible for indirect or consequential losses arising from website use or purchases. This provision does not exclude liability or consumer protections that cannot lawfully be excluded.

These terms are governed by Colorado law, subject to mandatory consumer protections applicable where you live.

9. Changes to these terms

We may update these terms and will display the effective date of the revised version. Changes do not retroactively alter completed purchases. Material changes affecting existing subscriptions will be communicated before they take effect, as required by law.