Privacy Policy

Effective date: October 1, 2026

Metropolis Coffee is operated by Gotham Coffee LLP (“Metropolis Coffee,” “we,” “us,” or “our”). This policy explains how we collect, use, and disclose personal information when you visit our website, purchase coffee, manage a subscription, receive marketing communications, or contact us.

1. Information we collect

Depending on how you interact with us, we collect:

Contact information: Your name, email address, telephone number, and billing and delivery addresses.
Order and subscription information: Products purchased, payment status, delivery preferences, subscription schedules, cancellations, and refund history.
Account and support information: Account details, preferences, and communications with us.
Device and browsing information: IP address, browser and device details, pages viewed, and interactions with our website or marketing.
Marketing preferences: Email and SMS subscription choices, consent records, and opt-out requests.

We receive information directly from you, automatically through website technologies, and from providers supporting our business.

Payment providers process the payment details you submit. Do not send payment-card information by email.

2. How we use information

We use personal information to:

Process orders, payments, shipping, and refunds.
Administer recurring subscriptions and customer accounts.
Respond to questions and provide support.
Send order, delivery, billing, and subscription notices.
Protect against fraud and unauthorized activity.
Understand website performance and improve our services.
Send marketing and measure advertising effectiveness, subject to applicable consent and opt-out requirements.
Meet legal, tax, accounting, and recordkeeping obligations.

3. How we disclose information

We disclose information as needed to providers supporting our storefront, subscription management, payment processing, shipping, communications, analytics, and advertising.

These providers may include Shopify, our subscription-management provider, payment processors, USPS, email and SMS platforms, and analytics or advertising services from Google and Meta when enabled.

Advertising providers may receive browser identifiers, browsing activity, and purchase-related events to measure campaigns or personalize advertising. Certain disclosures may constitute a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws, even when no money is exchanged.

We may also disclose information with your direction or consent, to comply with legal obligations, to prevent fraud or protect rights, or in connection with a merger, acquisition, or other business transfer.

4. Shopify and payment processing

Shopify hosts our online store and processes information to provide its services. Shopify also processes certain information for its own purposes, as described in its Consumer Privacy Policy.

Where Shopify’s enhanced services are enabled, Shopify may use information about interactions with our store and other merchants to provide those services. You can learn about Shopify’s processing and exercise applicable rights through its privacy portal.

Payment processors handle payment information under their own privacy policies. Recurring subscriptions may use stored payment credentials or tokens to process charges you authorize.

5. Cookies and similar technologies

Our website uses cookies and similar technologies to maintain sessions, remember carts and preferences, support checkout, and protect the store.

When enabled, analytics and advertising technologies help us understand visitor activity, measure marketing, and personalize advertisements.

Where required, we request consent before using optional technologies. You can manage available choices through the website’s privacy controls and your browser settings. Blocking certain cookies may affect store functionality.

We honor legally required opt-out preference signals, including Global Privacy Control, for applicable processing.

6. Email and SMS marketing

We may send promotional emails or text messages when permitted by law and with consent where required. Marketing consent is not a condition of purchase.

You can unsubscribe from promotional emails using their unsubscribe link. To stop promotional text messages, follow the opt-out instructions in the message, including replying STOP where supported. Message frequency may vary, and message and data rates may apply.

Marketing opt-outs do not cancel a coffee subscription or prevent necessary order and service communications.

7. Your privacy rights

Depending on your location and applicable law, you may have rights to:

Access or obtain a copy of your personal information.
Correct inaccurate information.
Request deletion.
Opt out of applicable sale, sharing, or targeted advertising.
Withdraw consent where processing relies on consent.
Appeal a decision concerning a privacy request.

Submit requests or appeals to metropoliscoffeegt@gmail.com. Applicable advertising and cookie choices may also be available through the website’s privacy controls.

We may need to verify your identity or an authorized agent’s authority. We will respond within applicable legal deadlines and will not discriminate against you for exercising your rights.

Some information may be retained when needed to fulfill obligations, maintain legally required records, or resolve disputes.

8. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described here, including active subscriptions, required business records, fraud prevention, and legal claims.

We use reasonable safeguards to protect information. No electronic transmission or storage system can guarantee absolute security.

Protect access to your account and contact us if you suspect unauthorized activity.

9. Children’s privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

10. International processing

Our service providers may process information outside your state or country. Where legally required, appropriate safeguards apply to international transfers.

11. External websites

Links to other websites are provided for convenience. Their operators control their own information practices. Review their privacy notices before submitting information.

12. Policy updates

We may update this policy as our services, practices, or legal obligations change. We will display the revised effective date and provide additional notice or obtain consent where required.